Legal

Privacy policy

Last updated: 2026-11-12

What we collect

When you submit the inquiry form or email us, we receive the information you choose to send: your name, company, email address, country, application details, and any files you attach. Our web server also logs standard request data (IP address, user agent, requested URL) for security and abuse prevention.

Why we collect it

To answer your inquiry, prepare a quotation, recommend a grade, and follow up on a sample or order. We do not add inquiry contacts to a marketing list, and we do not sell or rent your details.

Who can see it

Our sales and technical staff. Where a shipment or sample requires it, we share the minimum necessary information with the freight forwarder or courier handling your delivery. Attachments are stored on our server and are not published.

How long we keep it

Inquiries are retained while there is an active commercial relationship and for a reasonable period afterwards for traceability of supplied batches. You can ask us to delete an inquiry that did not lead to an order at any time.

Cookies and analytics

This site sets no advertising cookies. If web analytics is enabled, it is configured to collect aggregate traffic data rather than personal profiles.

Your rights

You can request a copy of the information we hold about you, ask for it to be corrected, or ask for it to be deleted. Write to [email protected] and we will respond within a reasonable period.

Contact

Questions about this policy: [email protected].